Digital Loyalty Pass Silver

Terms and Conditions

1. Service Overview

These Terms and Conditions govern the use of the Digital Loyalty Pass Subscription Service (the "Service") provided by Fram Bulgaria, a company registered in Bulgaria ("we," "us," or "our"). By purchasing the Service, you ("Client," "you," or "your") agree to comply with these Terms and Conditions.

2. Service Description

We offer a subscription-based service that includes:

1. Initial setup and design of a Digital Loyalty Pass customized for your business.

2. Ongoing maintenance of the service.

3. Two push notification campaigns per month.

The monthly fee for the Service is €110.

3. Service Availability

• The Service is available to businesses worldwide.

• By subscribing, you confirm that you are a legally registered business entity in your jurisdiction.

• We deliver the Service from our base in Bulgaria and comply with Bulgarian and EU regulations for international services.

4. Delivery Time (Go-Live Date)

• The Digital Loyalty Pass will be ready for launch within 30 days of purchase, unless otherwise communicated in writing.

• Delays due to incomplete information or lack of timely feedback from the Client may result in adjustments to the delivery timeline.

5. Subscription and Payment Terms

• The subscription fee is €110 per month, billed at the start of each subscription period.

• Payments are processed via Squarespace's secure platform or other authorized payment gateways.

• Non-payment may result in suspension or termination of the Service.

6. Cancellation Policy

• You may cancel your subscription at any time with a 30-day written notice.

• Upon cancellation, no refunds will be provided for the remaining days of the subscription period.

7. Client Responsibilities

• You are responsible for providing accurate and complete information required for the Service setup.

• You must respond to our communications in a timely manner to ensure smooth service delivery.

• You agree not to misuse the Service for unlawful or unethical purposes.

8. Limitations of Liability

• We are not liable for indirect, incidental, or consequential damages arising from the use of the Service.

• While we strive to ensure uninterrupted Service, we are not responsible for disruptions caused by factors beyond our control, such as third-party software or platform outages.

9. Taxes and VAT

• If applicable, VAT will be charged in compliance with Bulgarian and EU regulations. For international clients, the reverse charge mechanism may apply, subject to confirmation of your VAT registration status.

• You are responsible for complying with tax regulations in your country of operation.

10. Intellectual Property

• All designs, materials, and campaigns created by us remain our intellectual property until full payment for the Service is received.

• Upon full payment, you are granted a non-exclusive license to use the materials for your business purposes.

11. Modifications to the Terms

• We reserve the right to modify these Terms and Conditions at any time. Any updates will be communicated via email and published on our website.

12. Governing Law and Dispute Resolution

• These Terms and Conditions are governed by the laws of Bulgaria.

• Any disputes will be resolved through negotiation. If no resolution is achieved, disputes will be subject to the exclusive jurisdiction of Bulgarian courts.

13. Termination of Service

• We reserve the right to terminate the Service for violations of these Terms and Conditions or non-payment.

• Termination does not waive your obligation to pay any outstanding fees.

14. Contact Information

For inquiries or issues related to the Service, please contact us at:
hello@growthstart.de